Precision Diagnostics Modernises Policy Management Through Partnership with SharePoint Consultancy Information EXP

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Precision Diagnostics, a prominent laboratory specialising in toxicology and diagnostics, has modernised its policy management system by teaming up with UK-based SharePoint specialists, Information EXP.

Headquartered in San Diego and employing over 500 staff, Precision Diagnostics has seen rapid growth within the healthcare sector. To support its Microsoft 365-first approach and address compliance challenges, the organisation turned to SharePoint as a foundation for centralised policy management.

The challenge lay in overcoming fragmented IT systems. As Greg Ackerman, President and CTO, explained:

“We are a laboratory but make no mistake, we are a technology company. We had the tools, but we didn’t have the ability to assemble them as elegantly as Information EXP did. Offloading this work saved us significant time and brought in skills we didn’t have in-house.”

Information EXP’s flagship SharePoint policy management solution, Policy Express, was fully implemented within four months. The solution enabled Precision Diagnostics to eliminate costly third-party software, meet compliance requirements through a multi-stage approval process, automate compliance alerts and oversight, deliver audit trails using Viva Learning and Power Apps and save two hours of administrative time per week.

Ackerman praised the tool’s standout capability:

“One of the best features is an automated alert for orphaned policies. This single feature justified the entire investment.”

The SharePoint-based policy management solution not only improved compliance and efficiency but also aligned with Precision Diagnostics’ strategic goal of reducing software silos. By integrating policy management directly into the existing Microsoft 365 environment, Information EXP helped the company unlock the full potential of its digital ecosystem. This approach minimised IT overhead while enhancing the accessibility and accuracy of critical policy information.

Looking ahead, Precision Diagnostics plans to continue working with Information EXP, leveraging their SharePoint Consultancy arm to further optimise their digital infrastructure. Future projects will include exploring AI-driven enhancements to their Policy Hub, enabling more intuitive policy search and proactive compliance monitoring. By leveraging the power of Microsoft 365 and SharePoint, the company aims to stay ahead of regulatory requirements while maintaining streamlined operations.

This successful rollout has already led to additional projects and an ongoing support contract. Precision Diagnostics now considers Microsoft 365 not just a suite of tools, but a strategic platform that they’re continuing to enhance with AI-driven improvements to their Policy Hub.

“Our partnership is built on continuous improvement,” said Greg Ackerman. “Working with Information EXP ensures our systems evolve alongside our business.”