Grab revamps earnings scheme for riders

GRAB Philippines is implementing a new earnings scheme for its riders as the company aims to ensure their financial security, the ride-hailing and online delivery service app said.

“As we continue to navigate the post-pandemic era, we are firm in our commitment to showcasing our adaptability and unwavering support to our delivery partners,” Ronald G. Roda, chief operating officer of Grab, said in a media release.

Grab has introduced new features and enhancements aimed to boost platform experience and earnings stability, Mr. Roda said.

Under the new guidelines, minimum fares are guaranteed for all orders, which is significantly beneficial compared with the previous framework that only offered a fixed-base fare described as “not reflective of the actual effort involved in each delivery task.”

“The revamped earnings model introduces critical changes, moving beyond mere distance-based compensation. It now factors in the totality of effort exerted by delivery partners,” Grab said.

This new earnings structure was implemented amid economic headwinds and the changing customer behavior, Grab said.

“These programs are designed to complement direct earnings, contributing to a comprehensive financial support system for partners,” it added.

Further, Grab said that it would tap technology solutions and other digital tools to address some issues on its platforms.

“These include advanced digital tools for better order forecasting and preparation time accuracy, alongside merchant education programs,” Grab said.

“Grab’s tech team has intensified their backend efforts, refining algorithms and enhancing the merchant-partner interface to ensure pinpoint accuracy in merchant details and geotagging,” it added. — Ashley Erika O. Jose